Week One

Day 1, 2, 3, 4:

Tala Shrim (Programme Manager, LTD) is my supervisor, her line manager is Sacha Fitch(Head, LTD, Middle East), her team members are Nida Humayun (Manager, L&D), Bassam Barakat (Senior Manager, L&D Middle East).

I arrived to the Standard Chartered Bank which is located in the Al-Mankhool Street at 08:05am, then I met the receptionist to guide me to Ms.Nida who is my supervisor in the company, I was surprised when she said that there is no one in the Finance Section her name Nida. So I went to Ms. Sindu Sreekomar who is the head office of the Human resources and I was very upset when she said sara I said for you the Nida is in DIFC is in another branch and not here so I called my dad directly to pick me fast and I don’t want to be too late because I am already late. Next when I reached the DIFC I asked the receptionist the same question where is Nida and she told me please go to the 14^th floor and ask the receptionist there so when I was going to the 14^th floor I ask the lady over there where I can find the 14^th floor and she said that you have to give me your ide and I will allow for your to access to the elevator so I gave her the ide and I reached to the 14^th floor and I asked the receptionist there of Ms.Nida and she was just asking me and checking in the system if there is any work placement held by the Standard Chartered Bank and the answer was no there is no work placement here. After that I called Ms.Sindu Sreeekomar who firstly sent me to DIFC to check with her and she said where are now? Which building you are in? Then I was like someone really lost in the desert then I gave the phone to the receptionist and she said dear you have came to the wrong place what you should do now is that you should go to the  first building behind our building and there ask for Nida and sure you will find her. I went there as she told me and the receptionist told Ms.Nida  of my arriving and then I had seated till one of my team picked me to the 6^th floor her name is Kris she is from Philippine to there I saw my all team Supervisor Nida from Pakistan, Bassam from Lebanon, Tala from Gordan, Brad from Canada, and Sasha from UK. Actually everyone welcomed me and came to me as they were so friendly and kind with me. In my time Nida have asked me about what I have been learned in the college specifically about the Human Resources and what I expect from them to teach me or trained me on what.Moreover, she showed the website of the Standared Chartered Bank and I went through it to get information. In addition, I met with Tala and she write down what I want from them to learn me during the two months (objectives), then I set with Mr.Bassam and he introduced himself to me. In the afternoon I went tour all over the seven floors with Kris and that was incredible to see lots of coffee shops, restaurants, saloons and lots of siminar rooms for solving problems internationally by contacting with them in TV, meeting and workshops. At the end I met with Sasha to introduce with me the (Induction & LTD agenda).

• I set my SMART Objectives
• I attended Al Massar Programme (My Performance, My Success) WORKSHOP
  

  My Performance My Success:

  I discovered Smart Objectives in the company: clarify my objectives with the boss to develop or set successful plans that make the work easy, I defined the characters of making great objective which measured to should be Specific, Measurable, Achievable, Realistic, timely on time bond (example; you didn’t tell me I should achieve it in 2010 I thought in 2020), should have outcome. Moreover, there are some character of a great set of objective which should not be job description and fluid (flexible) which is used also in change circumstances throughout the year, balance of financial and non-financial (clarity of report)

  
  

  Think of what expected of you in the work place: if you don’t know ask questions

  P3 Cycle: highlighted the performance, potential, pay/ Jan-Feb (objective setting) agree new objectives and create ILDP Next, may be in May meet with your line manager to discuss development then, in Jun-Jul interim P3 (performance rating, values rating, talent classification) and may be in October transparency (clearness) conversation and Update ILDP (Individual Learning Development Plan). In the end Dec-Jan (Final P3) final P3 review and year end rating. Conversation with manager (70/20/10 development)  70%: learn on the job or career and ask experts in your work and get feedback and get involved, 20%: learn from other people example, observe from other people asking them can I help you put this in your presentation for particular topic he will do and ask colleague to give you feedback, 10%: formal learning (legal book, online, workshops) 70%&20% you get from the tasks that you do but 10% you get from formal resources and courses or workshops. Also when you are doing any projects with lots of work and tasks then these all will go into your ILDP. Anybody asked you for any help you will show that you are for their help because in our values to help each other.

  One of audience said that I face such a situation that the line manager didn’t give me the rate that I deserve, what can I do? The advice was like this you should check with the line manager and discuss with him/her properly about my situation also in case when you are not happy or want to move from your career.

  
  

  Questioning skills: there are many types of questions which are they yes and no question (closed question) no information, statement and permission question (open question), probing question (tell me about yourself just tell me so it is boring).These questions to know how to deal with customers, employees.

  Active listening skills: negotiate with colleagues with paraphrasing what you want to say and show them your face impression and get your body reflect what in your mind and body language, eye contact

  Mohammed Al Mazmi (general manager of brand sales and services)said: “Journey of a thousand miles begins with step” of Chine's say

  
  

  He also recommend to follow some important steps for the workshop topic which was Commitments beyond the work, interact and engage with people, choose the right direction of yourself and make good decision or plan then start working on the plan .

  From a P3 think carefully about how you performed against your objectives. Be honest-did priorities change, was anything out of your control, make notes about where you did well or could have done better to discuss with your manager in your review, provide examples and evidences (e.g. feedback received, targets met, dollars saved, business impact).
• I discovered my learning style from Learning Style Questionnaire
• I created Al Masaar Programme Form

Week Seven

Day 31:

I went to the DIFC to continue my last two weeks in other team of a same department (Service & Delivery) and I went to my first team to say Hi to them (Sacha, Kristina, Bassam, Nida, Brad, Tala) in Talent and Development Department. I asked Sacha the line manager of the team instead of Tala because she was on leave so, she asked me few questions about my team in Bur Dubai and then she had called and arrange with other team in Seventh floor and after that I went with my colleague Kristina in the Seventh floor and then Kristina arrange with Grace to organize schedule for my learning. Kristina left me with her extension number for any help and then I set with my new team of (Service & Delivery) Mary Grace, Cristy and Vencor then, Grace gave me handout of Talent Acquisition to look through it and read it carefully to have brief information of it and that was very informative for me to know

·         the Standard Chartered Brand Promise

·         Brand belief

·         Employee value proposition (SCB offers to it employees: to develop their strengths, Value their unique perspectives, enable employee to make a difference. SCB expect from its employee: to share SCB commitment and delivery performance for its stakeholders, build lasting relationships, demonstrate a passion for helping SCB do good)

·         Standard Chartered had unique standards which make it look different such as International Influence, Performance, Responsibility, Strengths Based, Relationships and Doing good

·         The difference between Wholesale Banking and Consumer Banking

I asked her that the Standard Chartered Bank Brand says her for good   which means employee volunteering for the Bank to get offer in return so, is volunteering deals just with money? She said No, actually it depends there are many phenomenon like famous activities/sponsorships such as SCB Marathons, Al Noor Disables and cleaning beach.

Day 32:

I went to the main branch of Standard Chartered in Bur Dubai then I went to HR department and met with my colleagues Kristina, Swati, Geeta, Janet I set and looking in Standard Chartered Bank website till Amal Salim reached so, when she came she prepared what stuff to give me as she said I need your help in a big project then, she gave me papers which was 144 paper of “A National Employment Contract” by writing their name, Work Permit No, Personal No in an Excel sheet. I helped Swati in describing the Arabic certificates in English Then I had lunch with my colleagues Amal and Muna Habib.

Day 33:

I continued updating the rest papers of “A National Employment Contract” with about 100 papers

Day 34:

I continued working on “A National Employment Contract” papers then, I had lunch Kristina, Swati, Geeta, Muna Habib, Muna and Amal.

Day 35:

I continued working on “A National Employment Contract” of 361 papers, I dealt with employers by giving them their labour cards, asking them to photo copy the labour card and letting them to sign to insure that they received their cards. Sindu Sreekomar asked our team to search name for new building of another branch of Standard Chartered Bank and I was translating their English words in Arabic and providing them with enough meaningful of words that would be nice for the building. Sindu has found beautiful name for the building which is “Ray Hana” which means Strong and powerful and I found as well beautiful name “Ro a ya” which means future vision according to Sheikh Mohammed Bin Rashid Book which under named “Ro a yeti”.

Week Six

Day 26:

I was setting on lap top getting information of Standard Chartered Bank then, I had lunch with my colleagues Ekta, Meghna, Swaty and Kristena.

Day 27:

I went to Career Fair in Trade Centre and I met with my colleagues in Sheikh Saeed hall for as first day. I stand with them introducing the Standard Chartered Bank to the visitors and who want to join the bank. So I stand for them and try to answer their question if I didn’t know I ask Ekta to answer their questions. Moreover, I gave people who want to join the bank to fill the form that related to for example who want the sponsorship, who want to join as full time or part time. In addition our bank focuses is on Business and Finance major so when someone come and want to join the bank and have for example law or IT major the bank will refuse because the bank do not have work for these majors. Our Sheikhs his Highness Sheikh Maktoom Bin Rashid is came to the career Fair and he had very short speech from our colleagues Burier and Yasmeen about the Standard Chartered Bank and that was as motivator to see sheikhs are caring of UAE nationalities. Indeed, the career Fair highlighted on UAE nationalities and tries to employ/recruit Emirati people as much and that give more chance for Emirati to build and grow up with their minds and put their finger print to show that we can do it because we deserve to be that person who give back what the UAE country giving us and continuing its plan in growing and improving UAE level. I met with Yasmeen (Human Resources Relationship Manager) who visited us last semester in the college for quest speaker and I set with her during my own time, she told me that Standard Chartered Bank is the best place for working which has strong and powerful Human Resourcing structure for example when we want to fire person from the bank we as Human resources relationship we study his situation first then we do appraisal for him/her then we decide a solution for example if he has poor performance we decide to improve his performance by providing him/her trainings, coaching him and after while we set with him/her and give feedback on her performance and let him/her to ask for any help that he/she need to have and that process will take many steps  to improve it . Another example is that the Human resources as usual we set with that person and discuss with him/her if he/she really want to work and discuss his/her barriers because it is fundamental to treat the employees fairly and carefully however, other private organizations had weak Human Resources structure which will do the reverse by dismissing the employees on the first mistake and do not give them a chance to learn from their mistakes. Then, I set with Zuweina (National Development Manager of Consumer Banking Academy) who is old and an expert person in giving enough advice for my studies and on my work placements as well. I had lunch with my colleague Hala who is manager of Development training and I had conversation with her about her job and her personal life during her the lunch then we take a tour around the career fair to define to careers that might be helpful for my decision for the future to get better job with less hours of work.

Day 29:

I went to Career Fair in Trade Centre, I met with new colleague Ream Hassan (Consumer Banking) of Standard Chartered Bank who works in main branch in Bur Dubai. She talked about her and her studies and degrees as she had achieved the Bachelors, Masters and she spent in SCB three years. I had experience by dealing with clients who are willing to apply to work in Standard Chartered Bank and try to answer their queries and helping the customer to fill the form.

Day 30:

My last day in the main branch of Standard Chartered Bank with my supervisor Amal, I spent my day with my colleagues Muna, Rania, Ekta, Swaty, Kristina and Amel  having long conversation about the Career Fair. I research on SCB website to have better knowledge on SCB and cleaned desktop of every folder that I worked on over the four weeks.